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New Customer Review from Lili Peng

Lili Peng
Customer Review
★★★★★
Came here for an oil change for my car. Timely, efficient, professional, transparent. Outstanding professional service delivered by Phil and his team. After 3 years of taking my car for service to various body shops in Montgomery County, through trial-and-error testing, this one will be my last :).

Fantastic service!

Fantastic service done by great guys. They took good care of my mom and her van. I will use this shop for all my future vehicle needs! - Nancy S.
 

Inscrutably honest, skilled, and speedy.

Best mechanics in the DMV! They are inscrutably honest, skilled, and speedy. I have been both coming here and recommending this place to my friends for years. - C.C.

Excellent work at Precise Auto Service!!!

These guys are great. I have been going to them for the last several years with Land Rover for simple and not so simple jobs. My grandfather, my dad and my step-father were all mechanics and previously owned auto shops, so I've been heavily exposed to the good, not so good and the terrible in the business. These guys, especially the owner and Ricky, are above and beyond terrific!

When you first call they are prompt and flexible with you bringing your vehicle in. They are upfront and very competitive with pricing, call you if they come across something unexpected and are very helpful with helping you save (e.g. installing parts you bring, etc). Plus they do an excellent job and never over charge you.

I recently went there for a starter issue, which turned out to be a neglected power drainer (I left a light on - my fault). They could have easily billed me for new battery/cables etc, but didn't charge me a cent despite all their diagnostic work. At the same time they detailed my car (it needed it badly). While doing that they fixed a number of unexpected issues such as cracking leather, two thousand pounds of dog hair, etc. This additional work ended up taking longer then expected. Not only did they not charge me more for the additional work, they picked me up and gave me a free loaner car to use while they finished the detail. I picked up the my car the next day and it was immaculate! Years of scrapes, cracks and kids cheerios wedged in the seats were all erased. When I got the bill I was shocked that is was unchanged from the initial quote. Considering all the additional labor, materials and loaner car (which they filled with gas for me) I was very very pleasantly surprised. Really above and beyond!

I could go on and on about my other excellent experiences there, plus they have very good candy in the waiting room too.  Excellent work guys!!! - Douglas P.

Excellent service and cool staff!

Excellent service! In and out. Cool staff. I would definitely recommend them! They even have a comfy waiting room. I had a Groupon, but prices are still good. - Rell C.

Courteous and quick!

They were courteous and quick, and didn't try to sell me additional unwanted services for my car. - Pamela W.

Wonderful and quiet!

Was in and out in less than 30 minutes! Wonderful, quiet and not a chain. I liked supporting them and getting a great deal. Will go back. - Pamela H.

Very helpful!

I am pleased with their work, the inspection was truly helpful. - Kenny M.

Service was fast and friendly.

Service was fast and friendly. Plus, the guys alerted me to some other possible issues with my vehicle, without trying to sell me on any immediate repairs. They suggested I try the dealer first, and then said to come back if I thought they might be a better option. Much appreciated. - Alexander P.